Contact Us
Contact
Tell us what you need,
we come to you.
A small team, not a ticket queue. The person who answers can walk over and look at your jacket.
No bots, no queue tickets.
Every message read by hand.
The same people who cut and stitch the jackets are the ones who write back.
Mon – SatClosed Sundays
9am – 6pmEastern time
24 hoursMaximum reply time
Rather we came to you?
Leave your details and we will write first. Two lines is plenty.
Answered already
The four we hear most.
Where is my order?
Made after you order. Dispatched around day nine, delivered around day twelve. Full timeline
Which size am I?
Measure your chest and match it to the body chest column. Between two sizes, go up. Size guide
Can I send it back?
Thirty days, tag still on, unworn. Message us first if it is only the size. Returns
Can you cut to my measurements?
Yes, three to four weeks. Write to Custom@luxeauraleather.com