Shipping
Shipping
Nothing shipsfrom a shelf
Your jacket does not exist on the day you order it. A hide is chosen, panels are cut to your size, and the piece is stitched by hand. That is the fortnight. The courier leg is the fast part, and it is tracked the whole way.
Where your order actually is
The same stages your tracking email will show, with the honest timing behind each one.
Order received
Confirmation lands within minutes. Nothing is cut yet, so this is the window to correct an address.
Hide selected and cut
A full-grain hide is chosen and panels are cut to your size. Custom measurements are drafted at this stage.
Stitched and finished
Lining, hardware, zips and topstitching. The piece is checked, pressed and packed with its dust bag.
Handed to the courier
Your tracking number is emailed the same day. From here the parcel is in the carrier's hands, not ours.
Delivered
Anywhere in the world. Someone will need to sign, so use an address where that is possible.
Over $200, shipping is on us.
Below that, the rate depends on where you are and is calculated at checkout before you pay. Import duties and taxes are set by your own country, charged separately, and payable by you on delivery.
Worth knowing
The things that actually go wrong, and what happens when they do.
01Check the address twice
We ship exactly what you type. A wrong unit number or postcode is not something the courier can fix mid-route, and we cannot cover a failed delivery caused by it.
02No PO boxes
The carrier will not deliver a signed parcel to one. Use a home or work address where someone can sign.
03Address changes
Possible while the jacket is still with us. Once it is with the courier the address is locked and cannot be redirected.
04Duties and taxes
Customs charges are set by your own country and are never included in what you pay us. They are billed to you separately by the carrier on delivery. Check your local threshold if you would like to know in advance.
05Marked delivered but missing
Contact the carrier first with your tracking number, then write to us the same day and we will chase it alongside you.
06Refusing a delivery
The parcel returns to us and both legs of shipping come off your refund. A normal return costs you less.
07Need it by a date
Tell us before you order. We cannot promise every date, but we will tell you within a day whether it is possible.
08If we cannot supply something
Every jacket is made to order from the moment you place it, so nothing sits waiting in stock. In the rare case we cannot supply a piece, we simply issue store credit for it.
Chasing an order?
Send your order number and we will tell you exactly which stage your jacket is at.
Email client carecontact@luxeauraleather.com · Replies within 24 hours, Monday to Saturday