Returns & Exchanges
Returns & Exchanges
Thirty daysto be sure
A jacket has to be worn to be judged. If yours doesn't sit right, send it back and we'll make it right.
The tag stays on, your mind stays open.
Try it on, check the fit, live with it in your room. As long as the tag is still attached and the jacket has not been worn out, you have thirty days to change your mind.
How it works
Four steps. Nothing to fill in online.
Email us
Send your order number and what went wrong to returns@luxeauraleather.com.
Day oneWe reply
You get the return address and packing instructions. Nothing ships until you have them.
Within 24 hoursSend it back
Use a tracked service. Keep the receipt until your refund lands.
Your courierRefund clears
We inspect, confirm by email, and release the balance to your original payment method.
10 business daysThe details
Open only what you need.
01I ordered the wrong size
Most common reason a jacket comes back, and we treat it as ours to fix. Tell us the size you need and we hold it while your return is in transit. One size exchange per order carries no restocking charge.
Not sure before you order? Send your chest, shoulder and sleeve measurements and we'll recommend a size.
02Who pays shipping, and what gets deducted
Return postage is yours to arrange and pay for. If you take a refund instead of an exchange, we deduct both the original shipping cost and the return shipping cost from the refund, and the balance goes back to your card.
None of that applies when the jacket arrived faulty, damaged or incorrect. In those cases we cover the return postage and refund the full amount you paid.
03My jacket arrived faulty or damaged
Email us within 48 hours with photographs. We cover return shipping on every fault, and you choose between a replacement or a full refund including the original shipping.
04Custom and made-to-measure pieces
Cut to one person's measurements, so they can't be resold or returned for a change of mind. If a custom jacket arrives faulty, or the finished measurements differ from what you supplied, we remake or refund it in full.
05My refund hasn't arrived
Banks add their own processing time on top of our 10 business days. If 15 business days pass after we confirm approval and nothing has landed, write to us and we'll trace it.
06Can I exchange for a different jacket
Yes. Return the original and place the new order whenever you're ready. If the piece you want costs more, we can hold it while your return is in transit.
Can I return mine?
Check both columns before you email us.
Yes, if
- You ask within 30 days of delivery
- It is unworn, unwashed, no marks or odour
- Tags and authenticity card still attached
- It ships back in the original box and dust bag
- It arrived faulty, damaged or wrong — we cover postage on these
No, if
- It was cut to your own measurements
- It has been worn outdoors or altered
- Tags were removed
- More than 30 days have passed
What a refund costs you
Return postage is paid by the customer. If you choose a refund rather than an exchange, the original shipping cost and the return shipping cost are deducted from the amount refunded. Both are waived when the return is our fault — a faulty, damaged or incorrect jacket is refunded in full, postage included.
Ask before you send it back
Most fit problems are solved with a size swap, and most leather worries are solved in one email. An exchange costs you nothing but the postage.
Email client carereturns@luxeauraleather.com · Replies within 24 hours, Monday to Saturday